All Systems Operational

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If you have any questions, or to log a ticket. please go to https://prophixcloud.zendesk.com/

Prophix Cloud Services US1 ? Operational
Prophix Cloud Services US2 ? Operational
Prophix Cloud Services UK ? Operational
Prophix Cloud Services EU ? Operational
Prophix Cloud Services CA ? Operational
Prophix Cloud Services AP ? Operational
Prophix Cloud Services SA ? Operational
Cloud Data Integration Services Operational
Prophix Customer Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Fall 2019 Release to Production (All Regions) Nov 22, 21:00-23:00 EST
We'll be deploying the Fall 2019 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Mar 7, 00:07 EST
Monthly Security Updates (All Regions) Nov 29, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Mar 7, 16:14 EST
Monthly Security Updates (UK, EU, Asia-Pacific Regions) Dec 20, 15:00-17:00 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1700 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Nov 1, 16:49 EDT
Monthly Security Updates (Americas Regions) Dec 20, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Nov 1, 16:48 EDT
Monthly Security Updates (UK, EU, Asia-Pacific Regions) Jan 31, 15:00-17:00 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1700 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Nov 1, 16:54 EDT
Monthly Security Updates (Americas Regions) Jan 31, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Nov 1, 16:51 EDT
Winter Release to Sandbox Maintenance (All Regions) Feb 7, 21:00-23:30 EST
We'll be deploying the Winter '20 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Nov 4, 17:51 EST
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Fall 2019 Release to Sandbox Maintenance (All Regions)
Completed - The scheduled maintenance has been completed.
Nov 12, 21:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 EST
Update - We are rescheduling the Sandbox deployment to November 12, 2019
Nov 7, 22:32 EST
Scheduled - We'll be deploying the Fall '19 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Mar 7, 00:08 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019
Intermittent access issues affecting customers in US, EU, and AP regions
Resolved - This incident has been resolved.
Nov 10, 17:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 16:58 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 10, 13:04 EST
Update - We are continuing to investigate this issue.
Nov 10, 11:48 EST
Investigating - We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in US, EU, and Asia Pacific regions.
Nov 10, 11:46 EST
Nov 9, 2019
Intermittent access issues and slow logins affecting some customers
Resolved - This incident has been resolved.
Nov 9, 19:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 14:58 EST
Identified - We have identified the issues affecting some customer tenants and have applied corrective actions. A small number of customers may continue to be affected by slower than average logins. We will continue to monitor and update.
Nov 9, 14:03 EST
Investigating - We are currently investigating slow login and intermittent access issues to Prophix Cloud that are affecting some customers in US and Canada regions
Nov 9, 12:55 EST
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

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