Prophix Cloud Status

All Systems Operational

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Bookmark and subscribe to updates to receive regular updates on the status of Prophix Cloud Services and upcoming scheduled maintenance events.

If you have any questions, or to log a ticket. please go to https://prophixcloud.zendesk.com/

Prophix Cloud Services US1 Operational

Prophix Cloud Services US2 Operational

Prophix Cloud Services UK Operational

Prophix Cloud Services EU Operational

Prophix Cloud Services CA Operational

Prophix Cloud Services AP Operational

Prophix Cloud Services SA Operational

Cloud Data Integration Services Operational

Prophix Customer Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Monthly Security Updates (UK, EU, Asia-Pacific Regions) Apr 17, 15:00-17:30 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1630 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Dec 24, 10:42 EST

Monthly Security Updates (Americas Regions) Apr 17, 21:00-23:55 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Dec 24, 10:43 EST

Spring Release to Sandbox (All Regions) May 1, 21:00-23:30 EDT

We'll be deploying the Spring '20 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Dec 24, 10:40 EST

Spring Release to Production (All Regions) May 23, 12:00-15:00 EDT

We'll be deploying the Spring '20 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Dec 24, 10:41 EST

Monthly Security Updates (UK, EU, Asia-Pacific Regions) May 29, 15:00-18:00 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1800 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Feb 21, 21:13 EST

Monthly Security Updates (Americas Regions) May 29, 21:00 - May 30, 00:00 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 000 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Feb 21, 21:14 EST

Monthly Security Updates (UK, EU, Asia-Pacific Regions) Jun 26, 15:00-18:00 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1800 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Feb 21, 21:16 EST

Monthly Security Updates (Americas Regions) Jun 26, 21:00 - Jun 27, 00:00 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 000 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Feb 21, 21:16 EST

Summer Release to Sandbox (All Regions) Aug 7, 21:00-23:00 EDT

We'll be deploying the Summer '20 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Feb 21, 21:04 EST

Summer Release to Production (All Regions) Aug 21, 21:00 - Aug 22, 00:00 EDT

We'll be deploying the Summer '20 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Feb 21, 21:06 EST

Fall Release to Sandbox (All Regions) Nov 6, 21:00-23:00 EDT

We'll be deploying the Fall '20 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Feb 21, 21:10 EST

Release to Production (All Regions) Nov 21, 11:00-14:00 EDT

We'll be deploying the Fall '20 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Feb 21, 21:11 EST

Monthly Security Updates (UK, EU, Asia-Pacific Regions) Dec 18, 15:00-18:00 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1800 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Mar 20, 22:41 EDT

Monthly Security Updates (Americas Regions) Dec 18, 21:00 - Dec 19, 00:00 EDT

As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 000 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Mar 20, 22:40 EDT

Past Incidents

Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

Cloud Infrastructure Maintenance (All Regions)

Completed - The scheduled maintenance has been completed.
Mar 28, 14:40 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 12:00 EDT

Scheduled - We'll be performing additional security and platform infrastructure upgrades on Saturday, March 28, 2020 beginning at 1200 EDT During this time Prophix Cloud Services will be unavailable
Mar 20, 22:37 EDT

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.