All Systems Operational

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If you have any questions, or to log a ticket. please go to https://prophixcloud.zendesk.com/

Prophix Cloud Services US1   Operational
Prophix Cloud Services US2   Operational
Prophix Cloud Services UK   Operational
Prophix Cloud Services EU   Operational
Prophix Cloud Services Canada   Operational
Cloud Data Integration Services   Operational
Prophix Customer Support Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly Security Updates (All Regions) Jan 25, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 and 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Sep 28, 21:10 EDT
Release to Sandbox Maintenance (All Regions) Feb 15, 21:00-22:00 EST
We'll be deploying the Winter '19 Release to Sandbox instances. During the scheduled maintenance period, the Sandbox instances in affected regions will be unavailable.
Posted on Nov 2, 09:22 EDT
Monthly Security Updates (All Regions) Feb 22, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Oct 3, 09:39 EDT
Monthly Security Updates (All Regions) Mar 1, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 and 2300 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Sep 28, 21:11 EDT
Release to Production Maintenance (All Regions) Mar 8, 21:00 - Mar 9, 00:30 EST
We'll be deploying the Winter '19 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Nov 4, 17:36 EST
Monthly Security Updates (All Regions) Apr 19, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 and 2355 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Dec 27, 09:35 EST
Release to Sandbox Maintenance (All Regions) May 10, 21:00-22:00 EST
We'll be deploying the Spring '19 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Dec 27, 09:24 EST
Monthly Security Updates (All Regions) May 17, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Dec 27, 09:42 EST
Release to Production Maintenance (All Regions) Jun 7, 21:00-23:45 EST
We'll be deploying the Spring '19 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.
Posted on Dec 27, 09:26 EST
Monthly Security Updates (All Regions) Jun 21, 21:00-23:55 EST
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between 2100 to 2355 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Dec 27, 09:44 EST
Release to Sandbox Maintenance (All Regions) Aug 16, 21:00-22:00 EST
We'll be deploying the Summer '19 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Dec 27, 09:27 EST
Release to Production Maintenance (All Regions) Sep 6, 21:00-23:45 EST
We'll be deploying the Summer '19 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Dec 27, 09:32 EST
Past Incidents
Jan 21, 2019

No incidents reported today.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Connectivity issues to some instances in UK region
Resolved - Between 01:59 GMT to 02:55 GMT, some customer instances located in UK region of the Prophix Cloud experienced connectivity issues which prevented logins to Prophix. The issue was due to partial disruptions to networking services in the AWS London region. We investigated the incident and have restored all services.
Jan 11, 22:05 EST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

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