All Systems Operational

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Bookmark and subscribe to updates to receive regular updates on the status of Prophix Cloud Services and upcoming scheduled maintenance events.

If you have any questions, or to log a ticket. please go to https://prophixcloud.zendesk.com/

Prophix Cloud Services US1 ? Operational
Prophix Cloud Services US2 ? Operational
Prophix Cloud Services UK ? Operational
Prophix Cloud Services EU ? Operational
Prophix Cloud Services CA ? Operational
Prophix Cloud Services AP ? Operational
Prophix Cloud Services SA ? Operational
Cloud Data Integration Services Operational
Prophix Customer Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly Security Updates (UK, EU, Asia-Pacific Regions) Jun 26, 15:00-18:00 EDT
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1800 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Feb 21, 21:16 EST
Monthly Security Updates (Americas Regions) Jun 26, 21:00 - Jun 27, 00:00 EDT
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 000 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Feb 21, 21:16 EST
Monthly Security Updates (UK, EU, Asia-Pacific Regions) Jul 24, 15:00-18:00 EDT
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1800 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Posted on May 14, 19:13 EDT
Monthly Security Updates (Americas Regions) Jul 24, 21:00 - Jul 25, 00:00 EDT
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 000 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Posted on May 14, 19:13 EDT
Summer Release to Sandbox (All Regions) Aug 7, 21:00-23:00 EDT
We'll be deploying the Summer '20 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Feb 21, 21:04 EST
Summer Release to Production (All Regions) Aug 21, 21:00 - Aug 22, 00:00 EDT
We'll be deploying the Summer '20 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Feb 21, 21:06 EST
Fall Release to Sandbox (All Regions) Nov 6, 21:00-23:00 EDT
We'll be deploying the Fall '20 Release to Sandbox instances. During the scheduled maintenance period, the sandbox instances in affected regions will be unavailable.
Posted on Feb 21, 21:10 EST
Release to Production (All Regions) Nov 21, 11:00-14:00 EDT
We'll be deploying the Fall '20 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Posted on Feb 21, 21:11 EST
Monthly Security Updates (UK, EU, Asia-Pacific Regions) Dec 18, 15:00-18:00 EDT
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1500 to 1800 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Mar 20, 22:41 EDT
Monthly Security Updates (Americas Regions) Dec 18, 21:00 - Dec 19, 00:00 EDT
As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 2100 to 000 EST. The Prophix Cloud Service will not be available during this maintenance period.
Posted on Mar 20, 22:40 EDT
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020
Monthly Security Updates (Americas Regions)
Completed - The scheduled maintenance has been completed.
May 31, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 12:00 EDT
Scheduled - As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure between for Canada, US, and South America regions between 1200 to 1500 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Feb 21, 21:14 EST
Monthly Security Updates (UK, EU, Asia-Pacific Regions)
Completed - The scheduled maintenance has been completed.
May 31, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 12:00 EDT
Scheduled - As part of our commitment to security performance, Prophix will be applying monthly scheduled security and infrastructure patch updates to the cloud infrastructure of UK, Europe, and Asia Pacific regions between 1200 to 1400 EDT. The Prophix Cloud Service will not be available during this maintenance period.
Feb 21, 21:13 EST
May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Spring Release to Production (All Regions)
Completed - We have completed the deployment of the Spring '20 release. For a full list of changes please consult the What's New and Release Notes section of the online documentation.
May 23, 14:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 12:00 EDT
Scheduled - We'll be deploying the Spring '20 Release to production. During the scheduled maintenance period, the Prophix Cloud Service will be unavailable.

We apologize in advance for any inconvenience this may cause. If you have questions or concerns, please contact us at https://prophixcloud.zendesk.com
Dec 24, 10:41 EST
May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Updates to Prophix Data Integration Services
Completed - The scheduled maintenance has been completed.
May 20, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 15:00 EDT
Scheduled - Over the next three days we will be updating some components of the Prophix Data Integration Services in anticipation of the Spring 2020 Release. This process will be happening in the background overnight and should not affect any customers directly. However, we wanted to keep you informed of what is happening througout this process.
May 12, 16:48 EDT
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