Intermittent access issues affecting customers in US, EU, and AP regions

Incident Report for Prophix Cloud Service

Resolved

This incident has been resolved.

Posted Nov 10, 2019 - 17:37 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2019 - 16:58 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 10, 2019 - 13:04 EST

Update

We are continuing to investigate this issue.

Posted Nov 10, 2019 - 11:48 EST

Investigating

We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in US, EU, and Asia Pacific regions.

Posted Nov 10, 2019 - 11:46 EST

This incident affected: Prophix Cloud US1, Prophix Cloud EU, and Prophix Cloud AP.