A fix has been implemented and we are monitoring the results.
Posted Nov 09, 2019 - 14:58 EST
Identified
We have identified the issues affecting some customer tenants and have applied corrective actions. A small number of customers may continue to be affected by slower than average logins. We will continue to monitor and update.
Posted Nov 09, 2019 - 14:03 EST
Investigating
We are currently investigating slow login and intermittent access issues to Prophix Cloud that are affecting some customers in US and Canada regions
Posted Nov 09, 2019 - 12:55 EST
This incident affected: Prophix Cloud US1, Prophix Cloud US2, and Prophix Cloud CA.